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FAQs
We Do! NCMPRBL has partnered with Flex to accept your FSA/HSA card. FSA and HSA dollars can be used for purchases of prescription eyeglasses. You can pay with a credit card attached to your FSA/HSA account during checkout. For more information click here.
You’ll need a valid eyeglasses prescription from your doctor, meaning it is not for contacts, has not expired and is fully readable. Alternatively, you can provide us with your doctor’s name and we’ll call their office to request a copy of your prescription.
Yes. We accept returns and exchanges within 60 days of when you receive your eyewear.
For Orders In The US:
Progressive Vision lenses are subject to an $100 restock fee
For Orders Outside The US:
Single Vision lenses are subject to a $50 restock fee
Progressive Vision lenses are subject to an $100 restock fee
Kindly see our Exchanges & Returns Policy.
On your respective eyewear product page, you choose the select your lenses button.
After choosing your prescription type, you'll have three options under add your prescription.
Here, you can choose to upload file, enter manually or email it to us later.
All prescription eyewear include a 60-month warranty, which covers manufacturer defects only and does not apply to damage to improper care or cleaning.
Every prescription is unique and custom made. Once we have your prescription, it typically takes about 2 weeks (10-14 Business Days) to ship your new glasses.*
*kindly note eyewear purchased without prescription is delivered within 1-5 business days.
Each NCMPRBL prescription order is inspected by Board-Certified Opticians who complete a rigorous process when meticulously reviewing your prescription and will contact you to make recommendations, if needed. Unlike most online companies, our board-certified opticians individually measure your prescription order to ensure clear vision, just like if you're buying in person. Consider this experience becoming comparable (no pun intended) to getting a custom-tailored suit instead of one off the rack—intentionally made to advance your vision.
NCMPRBL does not bill insurance for your eyeglasses, but your insurance company may reimburse you for some or all of your purchase. We kindly recommend checking pre-purchase. We are considered an “out of network” lab for all insurance plans, so check with your insurance company for details on out-of-network reimbursements.