Shipping policy

**All orders, except pre-orders, are fulfilled within 48 business hours excluding weekends and holidays.

All prescription orders on eyewear will be completed within 10-14 business days. Please note that purchases made after 12PM CST may not be accounted for until the following business day. Other applicable shipping options are available per location/shipping address and are listed in the shipping area of your checkout page. You will receive your tracking number via email or sms once your NCMPRBL has been shipped from our headquarters.

** In conjunction with our partners at Route, NCMPRBL provides you with the option to fully insure your purchase at checkout exclusively at ncmprblife.com. With Route coverage, your NCMPRBL is fully covered in the event it is lost, stolen or damaged upon receipt. Kindly notice that by declining this option your order is subject to the binding guidelines as listed in our shipping policy.

All delivery times below are in business days.

UNITED STATES

Standard UPS Ground (2-5 Business Days)

UPS Next Day Air/Saver/Early (1 Business Day)

UNITED KINGDOM

Service		Delivery Time
Standard		5-11 Days*
Express		3-4 Days*

EUROPEAN UNION

Service		Delivery Time
Standard		5-11 Days*
Express		3-4 Days*

CANADA

Service		Delivery Time
Standard		5-11 Days*
Express		3-4 Days*

AUSTRALIA

Service		Delivery Time
Standard		6-11 Days*
Express		3-5 Days*

REST OF THE WORLD

Service		Delivery Time
Standard		6-12 Days*
Express		2-6 Days*

*If you require add-on shipping services such as a "Signature Required" please contact us before placing your order.

*The above delivery times are based on average estimates provided by the courier and we cannot guarantee delivery time. If you are experiencing issues with your shipment, please send an email over to hello@ncmprbl.com and we will be happy to assist you in any way within our control. Please note to have your order number, shipping/tracking number in order to receive updates on your shipment. All tracking numbers are automatically sent via email or sms upon shipment. Please check junk/spam mail if not received directly in your inbox.

*Depending on your shipping location, orders to countries outside of the US may be subject to VAT, import taxes, and other fees charged by your local customs authority and/or postal courier. Please note that any VAT, import taxes, or other fees are incurred from your customs office/government and NOT NCMPRBL. Customs processing varies in each country so if you have any questions please reach out to your local customs office. If you have any other questions please email us at hello@ncmprbl.com.

If any issues come up regarding the shipment of your order, please shoot an email over to hello@ncmprbl.com and we will get you taken care of as quickly as possible. Once your order has been dispatched from our headquarters, NCMPRBL is not responsible for any losses or damages. It is the customer’s responsibility to follow the tracking information provided and contact the courier to monitor the delivery of your purchase. We will help you in recovering an item to the best of our abilities, but, unfortunately, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.