Return/Exchange/Warranty

Thank you for spending your hard-earned dollars with NCMPRBL. If you are not entirely satisfied with your purchase, NCMPRBL is here to assist. You have 60 (sixty) calendar days to return/exchange from the date received if purchased from our website.**

Returns are only accepted for items purchased directly from the NCMPRBL website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. If missing or altered, NCMPRBL Quality Control reserves the right to refuse return. Domestic (United States) customers that utilize a return shipping label provided by NCMPRBL may be subject to a $8 restocking fee. 

Your item(s) need to have the receipt or proof of purchase unless your request is voided. Returns that damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, the NCMPRBL Communications Suite (NCS) will need to confirm the item you would like to receive instead. As soon as your returned package is processed, our suite will reach out with details regarding the exchange.

Returned items which were purchased as gifts will be taken care of an individual basis.

Prior to making a return/exchange, NCMPRBL encourages you to contact hello@ncmprbl.com for service. 

WRONG, DAMAGED OR DEFECTIVE

If there is an issue with the product itself due to defects in materials or craftsmanship please contact hello@ncmprbl.com right away so we may replace it for you. 

Items that require repair may take up to four weeks to process, but are usually much quicker.

 

** Due to the exclusivity of each collection, Kindly note that any NCMPRBL purchased during a pre-sale, sale or on final sale, is not eligible for returns or exchanges.

Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our return policy, all returns are to be received and processed within 60 days of purchase.

Warranty:

Our Chrono, Petite, Advance and Originals Collections hold a 12-month battery warranty from date of receiving purchase.

Our Elevate Collection holds a 36 month battery warranty from date of receiving purchase.

If any issues arise with battery that can be duplicated in-house, your are entitled to either a credit on account, discount towards next purchase or battery replacement.  NCMPRBL has the right to refuse any of the above for any reason.

Our Chrono, Advance, Petite and Originals Collections qualify for 24-month limited manufacturer's warranty including the index, hands, and watch movement. Other parts that are not listed are not covered by warranty. Normal wear and tear, physical/ excessive water damage does not constitute as part of the warranty. NCMPRBL has the right to determine whether merchandise is deemed under warranty upon receipt.

Our Elevate and Clarity Collections qualify for 60-month limited manufacturer's warranty including the frame, hinges, index, hands, and watch movement. Other parts that are not listed are not covered by warranty. Normal wear and tear, physical/ excessive water damage does not constitute as part of the warranty. NCMPRBL has the right to determine whether merchandise is deemed under warranty upon receipt.

NCMPRBL will repair or replace any defective watch or watch-part, at no additional expense, within a reasonable time, after the product is returned. 

Order number (If your watch is a gift you will need to contact the person who purchased it for you to receive the proof of purchase)

– Pictures of the watch and the damage

– Receipt

Your current address info:

– First and Last name

– Street address

– Postal code

– Country, City

– Telephone number

 

Ship to:

NCMPRBL

PO BOX 584

Barker, TX 77413

NCMPRBL Warranty does not cover:

  • Defects and damages due to loss, theft, fire, water, or a natural disaster
  • Failure or damage caused by improper use, carelessness (knocks, dents, case removal, crushing, broken crystal/glass, etc.), or accidents
  • Failure or damage caused by unjustifiable repair or modification
  • Esthetical changes, defects, and damages due to normal wear and tear and aging (e.g. minor scratches on the case and/or crystal, alteration of the watchband including removal of links, stretched leather, incorrect use of clasp, hinges, wear of butterfly clasp and peeling of the plating, etc.)
  • Battery, wristband, crown, or crystal/glass
  • Watches where the logo is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.

International Shipping

  • NCMPRBL offers free worldwide shipping. Customers are subject to be responsible for all applicable fees and duty charges outside of the United States based on province/country.

Complimentary Shipping

100% Safe and Secure Checkout

24+ Month Warranty on All Watches

Complimentary Returns